Paper and Frame
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Thank you for shopping with Paper and Frame. We take pride in creating custom wedding invitations and paper goods tailored to your special day. Because of the personalized nature of our products, cancellations and refunds are handled uniquely. Please read this policy carefully before placing your order.
If you would like to cancel your order before we issue a proof for your customization, you may request cancellation by contacting us at [your email] or through your account dashboard.
Refunds for orders cancelled prior to proof creation will be processed within 5–7 business days.
Once a proof has been created and sent to you, your order is considered in production. At that point, cancellations are no longer eligible for a full refund.
If you choose to cancel after a proof is issued, a production fee may be retained to cover design and proofing labor. The remaining amount (if any) will be refunded at our discretion.
All custom wording and design proofs must be reviewed carefully. You are responsible for ensuring that spelling, dates, wording, and other details are correct before approving a proof.
If you request changes after proof approval, additional charges may apply.
Non-custom and stock items that are unused and in original condition may be returned within 14 days of receipt.
Return shipping costs are the responsibility of the customer unless the item is defective.
Refunds for approved returns will be issued within 7–10 business days of receiving the returned item.
Due to the personalized nature of our wedding invitations and custom paper goods, custom products may not be returned or refunded once production begins, except in the case of a defect or manufacturer error.
If an item arrives damaged or with a defect, please contact us within 5 days of delivery with photos of the issue and your order number. We will evaluate the claim and, at our discretion, provide:
A replacement
A corrected reprint
A refund (partial or full, depending on circumstance)
We may ask you to return the damaged item for inspection.
If a refund is approved, it will be issued using your original method of payment. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.
To request a cancellation, return, or report a damaged item:
Email: [your contact email]
Include:
Your order number
Photos (if applicable)
Clear reason for the request
A support team member will respond within 1–2 business days.
Orders for digital products (if applicable) are non-refundable once delivered.
Custom wording or custom sizes created at your request are non-refundable once the proof is approved.
Shipping times and delivery windows do not affect cancellation eligibility once production begins.